CUSTOMER SERVICE HOURS: Monday through Friday 8:30am – 5:00pm (EST). ORDERING: To order by phone, call (704) 289-5600 or call our Toll Free number at (800) 545-7548 or you may fax your order to (704) 283-0306. Faxed orders will not be confirmed by phone. MINIMUMS: No minimums are required. SHIPPING: F.O.B. Monroe, North Carolina. All shipments will be made via UPS unless otherwise specified. Pine Island will accommodate same-day shipping for priority orders confirmed by Customer Service before 4:30 pm (EST). All orders not instantly approved for Net 30, require credit card for same day shipping. Everyday Life and PI Oxfords ship from Monroe Tie Dye orders will ship from FL. PRICES: Prices are subject to change without notice. INTERNATIONAL SHIPMENT: Applicable duty charges paid by recipient. All funds in US dollars. THIRD PARTY SHIPPING: Pine Island will not be responsible for discrepancies on orders received by parties other than the invoiced customer. SAMPLES/CATALOGS: Samples and catalogs are available upon request. COMPUTERIZED GRAPHICS: Pine Island offers tif. files and jpeg. files to its customers for customer use. You may also download our styles off of our website at www.pineislandsportswear.com. RETURNS: Returns must receive prior authorization and be made within 30 days of shipment. Each return must be accompanied by a Pine Island Authorization Number and will be subject to a 15% restocking charge. No merchandise returns are allowed after garments have been decorated or have been washed. SPECIAL REQUEST/PRIVATE LABELING: Whether you want an American product or one produced offshore, Pine Island can manufacture to “your” specifications or design a unique style for you at any price point. Or if you prefer, we offer private labeling on all orders. Please call for details. TERMS: Net 30 to qualified accounts. Other accounts, credit card, or C.O.D. with certified check or money order. MasterCard, Visa, American Express, and Discover accepted. OTHER LABELS: Check out Everyday Life…. www.everydaylifeshirts.com